To start, I have not used their services but did receive very helpful information over the phone. I explained my situation (wasps/mud daubers) and the person I spoke with explained various options I had to take care of them. By chance the owner was nearby so he ended up hopping on the call and he told me not to waste my money and that they'd likely be gone in a few days. I was very thankful for their time and honesty in explaining the nature of these insects and what the company could actually do for this situation. I plan to call them next time I have another bug issue!