Javier is an outstanding technician! On time, courteous, very knowledgeable, but above all else, when he asks questions prior to performing the service, HE LISTENS! He doesn't do what he wants; he does what the customer needs and requests. Imagine that, a technician that takes the time to listen. He describes the products he will use, based on the description of the customer, and explains why the particular product will achieve the desired results. And ALWAYS assures that if the desired outcome is short of what is expected, to call him back out at no additional charge.
